WIBAWA, Firrizqi Satria; QOMARIAH, Nurul; ROZZAID, Yusron. Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso. International Journal of Business, Technology and Organizational Behavior (IJBTOB), [S. l.], v. 1, n. 4, p. 324–331, 2021. DOI: 10.52218/ijbtob.v1i4.121. Disponível em: https://www.ijbtob.org/index.php/ijbtob/article/view/121. Acesso em: 18 apr. 2026.